Last Updated: 16/02/2025
Welcome to GEREX! These Terms & Conditions govern your use of our website (www.gerex.in) and the services provided by GEREX, a sub-brand of DesignsLab Firm. By accessing or using our website, you agree to comply with these terms.
1. General Terms
1.1 By using our website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
1.2 We reserve the right to modify these terms at any time. Continued use of the website after changes signifies acceptance of the updated terms.
2. Products & Services
2.1 GEREX provides a variety of home improvement, electronics, car & bike accessories, scented candles, and more.
2.2 Product images and descriptions are for reference only. Colors and specifications may vary slightly.
2.3 We reserve the right to modify or discontinue any product without prior notice.
3. Pricing & Payments
3.1 All prices listed on our website are in INR (Indian Rupees) and inclusive of applicable taxes unless stated otherwise.
3.2 We accept payments via UPI, debit/credit cards, net banking, and other secure payment gateways.
3.3 GEREX is not responsible for any transaction failures due to bank/payment gateway errors.
4. Shipping & Delivery
4.1 We deliver across India through our trusted shipping partners.
4.2 Estimated delivery times vary depending on location and product availability.
4.3 GEREX is not responsible for delays caused by unforeseen circumstances such as weather, strikes, or courier issues.
5. Returns & Refunds
5.1 We offer a 7-day return policy for defective or damaged products.
5.2 To initiate a return, customers must contact our support team at [email protected] with order details and images of the product.
5.3 Refunds will be processed within 7-10 business days after product inspection.
5.4 Items must be returned in original packaging with all accessories included.
6. Warranty & Liability
6.1 Some products may come with a manufacturer’s warranty, details of which will be mentioned on the product page.
6.2 GEREX is not responsible for damage caused due to misuse, mishandling, or unauthorized repairs.
6.3 We shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services.
7. Privacy Policy
7.1 Your personal information is collected and used in accordance with our Privacy Policy (refer to our Privacy Policy page for details).
7.2 We do not share customer data with third parties except for order fulfillment and legal requirements.
8. User Conduct & Restrictions
8.1 Users must not use the website for any illegal or unauthorized purpose.
8.2 No attempt should be made to interfere with the website’s security, alter content, or use automated systems to extract data.
8.3 Any violation of these terms may result in legal action and a permanent ban from using our services.
9. Intellectual Property
9.1 All content, including images, text, logos, and product descriptions, is the intellectual property of GEREX and cannot be copied or reproduced without permission.
9.2 Unauthorized use of our brand name, trademarks, or content may result in legal action.
10. Governing Law & Dispute Resolution
10.1 These Terms & Conditions are governed by the laws of India.
10.2 In case of disputes, efforts will be made to resolve them amicably. If unresolved, the matter shall be subject to the jurisdiction of courts in New Delhi, India.
11. Contact Information
For any queries or concerns, feel free to reach out:
📧 Email: [email protected]
📞 Phone: +91 8527539469
📍 Address: GEREX & (Meena Kitchen Gallery) D-Type Park, Pandav Nagar, New Delhi- 110092
By using our website, you acknowledge and agree to these Terms & Conditions.
