At Gerex, we are committed to ensuring that your orders are delivered to you in a timely and secure manner. This shipping policy outlines the details regarding the processing, handling, and shipping of orders placed on our website.

Order Processing

1. Order Confirmation:

• Once you place an order, you will receive an order confirmation email. This email will include the details of your order and the estimated delivery date.

2. Order Processing Time:

• Orders are typically processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping Methods

1. Shipping Partners:

• We partner with well-known courier companies such as Shiprocket, Delhivery, DTDC, Shadowfax, Valmo, Bluedart, and XpressBees to deliver your orders safely and efficiently.

2. Shipping Charges:

• Cash on Delivery (COD) orders will incur a charge of ₹99.
• Shipping is free for prepaid orders.

Delivery Times

1. Standard Delivery:

• Delivery times vary based on your location. Typically, standard delivery takes between 3-7 business days.

2. Express Delivery:

• If you select express delivery (where available), your order will be delivered within 1-3 business days.

Tracking Your Order

1. Tracking ID:

• Once your order is shipped, you will receive a tracking ID via email. You can use this tracking ID to monitor the status of your delivery.

2. Tracking Information:

• You can track your order on the courier company's website using the tracking ID provided.

Delivery Issues

1. Incorrect Address:

• Please ensure that the shipping address is correct when placing your order. Gerex is not responsible for orders delivered to an incorrect address provided by the customer.

2. Delayed Deliveries:

• Occasionally, delays may occur due to unforeseen circumstances such as weather conditions, customs clearance, or other factors beyond our control. We appreciate your understanding and patience in such situations.

International Shipping

1. Availability:

• Currently, Gerex only ships within India. We do not offer international shipping at this time.

Customer Support

1. Contact Information:

• For any questions or assistance with your order, please contact our customer support team:
  • Email: [email protected]
  • WhatsApp: +91 8527539469
  • Phone: +91 8527539469
  • Business Hours: Monday to Saturday: 10 am to 6 pm, Sunday: 10 am to 2 pm

Thank you for choosing Gerex. We are committed to providing you with an excellent shopping experience and timely delivery of your orders. If you have any further questions or need assistance, please do not hesitate to contact us.