Effective Date: 16/02/2025
At GEREX, we aim to deliver your orders as quickly and safely as possible. We work with multiple reliable courier partners to ensure fast and secure delivery across India.
1. Shipping Partners
We use Shiprocket and Delhivery as our primary courier service providers. Through Shiprocket, we ship via multiple courier partners, including:
- XpressBees
- Shadowfax
- Speed Post
- Valmo
- Delhivery
- Amazon Easy Ship
Based on your location and availability, we choose the best shipping partner to deliver your order efficiently.
2. Delivery Timeframe
- Standard Delivery: Orders are shipped within 1-2 business days and typically delivered within 3-7 business days, depending on the delivery location.
- Metro Cities: Delivery within 3-5 business days.
- Non-Metro & Remote Areas: Delivery within 5-7 business days.
- Speed Post (India Post): Delivery time may vary based on the location.
Note: Delivery times are estimates and may be affected by factors such as weather conditions, courier delays, or public holidays.
3. Shipping Charges
- Free shipping on orders above ₹700.
- For orders below ₹700, standard shipping charges apply (as mentioned at checkout).
4. Cash on Delivery (COD) Availability
- COD is available for eligible locations and products.
- A small COD handling fee may be applicable based on the order value.
- Our courier partners may contact you before delivery to confirm your availability.
5. Order Tracking
Once your order is shipped, you will receive a tracking link via SMS or email. You can track your order in real time through our website or the respective courier partner’s tracking portal.
6. Delivery Issues & Support
If you face any issues related to delivery, such as:
- Delayed delivery
- Incorrect tracking updates
- Parcel not received
Please contact our support team at:
📧 Email: [email protected]
📞 Phone: +91 8527539469
We will coordinate with our courier partners to resolve the issue as soon as possible.
7. Address Changes & Order Modifications
- Once an order is shipped, the shipping address cannot be changed.
- If you need to modify your order before it is shipped, please contact us immediately.
By placing an order on GEREX, you agree to our Delivery Information policy.
